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Shipping Information
Order Production Time
Since all of our products are individually personalized, we cannot simply pull a product from the shelf and send it out as soon as we receive your order. Instead, we need to send the product to production, complete the personalization, and then ship it out to you. Also, in order to offer a wide variety of products for you to choose from, we do not always stock every item in our inventory. Therefore, many items are ordered from our suppliers when we receive your order. With those two points in mind, we make every effort to get your order out as soon as possible, usually within 5-10 business days. Please understand that this timeframe is not a guarantee, as some things are out of our control. We do, on occasion, run into backorders from suppliers or find ourselves waiting on products.
Main Shipping Method
We ship to all locations within the United States including Hawaii, Alaska, the U.S. territories and APO's . Shipments outside the U.S. can be made and shipping quotes will be made on a case by case basis. Please call for rates outside the U.S. Most shipments will be shipped via DHL ground or USPS. Shipping times to most locations in the United States are 1 to 5 business days. Upon shipment of your order, you should receive an email indicating that your products are on the way.
Shipping Costs
Shipping cost will vary from order to order and can be previewed in the shopping cart previous to checkout. Charges will vary for orders requiring expedited shipping methods such as Next Day Air or 2nd Day Air and will be quoted on an individual basis. For any other questions or shipping quotes for expedited shipping please contact us.
Rush Orders
As stated above, our normal production time is approximately 5-10 business days. However, we can expedite some orders in order to meet some deadline or event date. Each rush order request will be looked at individually to determine if we can honor the request. For rush order requests, please complete the following form.
Rush Order Request
Enhanced Shipping
If you need or would prefer to have faster shipping service, we would be happy to accommodate your needs. Please call us at 1-800-721-5740 to place your order and request enhanced shipping methods.
International Orders
We currently only ship to addresses within the United States. |
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